Medical Staff e-Update
Mark Smith, MD
Clinical Service Chief and Medical Director of Emergency Services, Executive Medical Director of Adult Hospitalist Services & Chief of Staff
Ray King, MD
Senior Vice President, Medical Affairs & CMO
Issue 23 - October, 2016
A major rainstorm that hit Jackson late Thursday, July 7, dumped over three inches of water in two hours onto the streets surrounding the hospital. The flood quickly caused monumental damage to a 70,000 square-foot area of Henry Ford Allegiance Health, which is about 70 percent of the first floor. The hardest-hit areas were the Emergency Department and ambulance bays, Imaging, Hospital Registration and the Cardiac Catheterization Lab.
Fortunately, Henry Ford Allegiance leaders and staff are well versed in disaster preparedness, and their training has proven to be invaluable. “Those who were on shift when the flood began responded immediately, first to ensure patient and staff safety, then to attempt to stop the flow of water,” said Ondrea Bates, Senior Vice President and Chief Nursing Officer. “Their willingness to help and reach beyond their normal responsibilities was impressive.”
At about midnight, our team of vice presidents was called in to establish an Incident Command Center. In constant communication with Plant Engineering and Maintenance, the team quickly determined the extent of the damage and developed a plan to effectively retain the flood and begin restoration.
By about 2:30 AM, we had contacted six restoration companies, and four of them were onsite and working within an hour. The Emergency Department was quickly divided into two sections, the drier half treating all walk-in patients and those arriving by ambulance that were too unstable to be diverted to other hospitals. The remaining half of the ED was sealed off so restoration could begin. Imaging patients were taken by ambulance to the Specialty Center.
As Gillian Jobson, Director of Nursing and Patient Care Services – Critical and Emergency Care, commented, “Because of phenomenal teamwork, we were able to accomplish everything without ever compromising patient care and safety.” Amy Sayles, Director for Patient Experience, reported that we have not received any complaints from patients or visitors, regarding the handling of this crisis. With the help of our main restoration company, Belfor, working with our internal construction team, we have made amazing progress in cleaning up and repairing damage.
Henry Ford Allegiance Health leaders could not be more proud of the way everyone worked together, selflessly, to protect patients and one another while getting this critical job done.
Dear Henry Ford Allegiance Health Team,
“When it rains, it pours.” That familiar phrase has new meaning for all of us after the recent downpour that caused flooding on the hospital campus. I am pleased to report that we have made significant progress with our restoration efforts and anticipate returning to full capacity very soon.
While the flooding was limited to the hospital campus, I understand its impact was felt across the entire health system. I was impressed by the way you all immediately responded to the crisis with a high level of teamwork, and continue to do so. During this extraordinarily demanding time, I have been proud to witness your resourcefulness, cooperation, dedication and hard work. I hope you are proud of yourselves. You should be. Our patients and customers appreciate your timely efforts as well.
Thank you for being an exceptional team.
President and CEO
Henry Ford Allegiance Health
A Jackson Community Ambulance Safety Story
Jackson Community Ambulance’s recent newsletter highlights the work that the JCA paramedics did in saving the life of Tom Levy, the brother of Henry Ford Allegiance Board Member Tim Levy.
Location and Hours
Physician and Advanced Practice Provider Engagement
As we continue to move toward One Henry Ford, we need to measure results and progress in many areas, including engagement. Participation in this survey is an opportunity for Physicians and Advanced Practice Providers to offer open, honest feedback.
On Monday, Oct. 3, Physicians and Advanced Practice Providers who are members of the Henry Ford Medical Group, Henry Ford Allegiance Health, Henry Ford Physician Network and/or employed or affiliated Physicians at any Henry Ford facility, will receive an email invitation from The Advisory Board, with the subject line, “Henry Ford Physician and Advanced Practice Provider Survey: Open Now.”
- Employed Physicians will participate in this engagement survey. Residents will not participate in the survey.
- APPs will also participate; Certified Registered Nurse Anesthetists (CRNAs) will not.
- Private Physicians will also participate.
Everyone’s participation in the survey is strongly encouraged. By taking part in the survey, you are helping to identify your work team’s specific areas of strength and areas that need change or improvement.
This will help create a work environment that helps every HFHS team member and our community physicians be successful. The more “engaged” individuals and teams are in the workplace, the more successful Henry Ford will be.
Individual responses will be completely confidential and will be collected by The Advisory Board. HFHS will not know who takes the survey and who does not. When Physicians and APPs complete the survey, the data goes directly to The Advisory board. HFHS does not have access to data that identifies specific individuals. An individual’s confidentiality will be ensured by results only being shared at a department or location level when three or more providers participated in the survey.
Physicians and APPs
Will receive an email invitation from The Advisory Board at AdvisoryBoardSurveySolutions@advisory.com with a link to the survey. The survey may be completed on a mobile device or computer and will take 10 to 13 minutes to complete.
Questions and support
For questions or support during the survey, contact the internal HFHS support line from 8 a.m. - 4:30 p.m., Monday – Friday at (313) 916-0035. You can also reach HR support via email anytime at email@example.com and they will respond as soon as possible.
Epic, an electronic medical record, will provide a new way to give physicians, nurses, clinical staff and patients at Henry Ford Allegiance Health easy access to the most up-to-date health information.
Epic will transform the way care is delivered and expand our ability to offer a seamless care experience: one patient, one record, across the continuum of care, available—at all times and all places—to caregivers and patients. Epic will improve the quality and safety of care and represent best practices and evidence-based care. This new system will also help us to standardize and improve the efficiency of work processes across the organization.
Because Epic is a large and complex undertaking, the project is being implemented in multiple phases, with the goal to “go live” in August 2017. One of the keys to our progress so far has been the synergies created between the Henry Ford Allegiance team and the Henry Ford Health System team. Because the HFHS has already experienced an Epic implementation, they have provided invaluable assistance as subject matter experts. They are also served on a joint steering committee to help define the scope and timing for the system’s deployment.
“It’s been gratifying to see the way these teams are working together, exchanging ideas and expertise, ultimately for the good of our patients,” said Henry Ford Allegiance Epic Director Amanda Sedlik.
Dear Medical Staff,
Henry Ford Allegiance Health (HFAH) is excited as we anticipate the introduction of Epic—a nationally recognized electronic health record system—to replace the NextGen and McKesson systems. The Henry Ford Allegiance Health Epic Project is led by a clinical, operational and IT partnership. The intent is to implement all major components of Epic’s core software in a comprehensive and accelerated fashion in order to replace existing HFAH systems and to use the implementation program as a catalyst for standardization of clinical care, business workflow and administrative processes across the health system. Non-Epic applications that either feed data to Epic, or receive data from Epic may also change with the implementation of Epic. Epic is scheduled to Go Live on August 5, 2017.
To ensure a successful Epic implementation, it is important for staff and providers to attend training and participate in various activities before, during and after the Epic Go Live date in August 2017. To support the Go Live training plan and staffing needs, leaders and staff will be asked not to schedule PTO during the critical period of July 22 through August 19, 2017.
Leaders will use the following guidelines for PTO approvals:
- Leaders will evaluate the necessity for PTO on a case-by-case basis for staff who may have significant life event during this time. An Exemption Form will be provided for staff to complete.
- PTO requested before July 22, 2017 or after August 19, 2017 will be processed using the criteria typical for your work area.
- Please note—this applies only to this four-week period in 2017.
This is a truly significant time in the life of our organization, involving services and staff across the health system. I want to thank you all for your understanding and dedication as we implement this world-class system at Henry Ford Allegiance Health.
President & CEO
Bone Density Testing
A DXA scan is the only test that can diagnose osteoporosis before a broken bone occurs. Patients can call the Henry Ford Allegiance Women’s Health at (517) 205-4377 for a bone scan appointment.
The experienced team of experts at Henry Ford Allegiance Dermatology team can:
- Diagnose, treat and prevent skin cancer, the most common type of cancer in the United States
- Treat all severities of acne in any age group
- Diagnose and treat chronic skin disorders, such as eczema, psoriasis, vitiligo or rosacea
- Identify and treat skin, nail and hair infections due to a bacteria, fungus or virus such as warts and athlete's foot
- Minimize allergic reactions to plants and allergens
- Address and treat underlying causes of hair loss
- Provide fast appointments for acute rashes
- Offer expertise in treating dermatological disease in skin of color
- Recommend effective ways to protect skin from the sun and elements
- Provide anti-aging regimens including Botox, filler, and laser therapy for skin rejuvenation, hair and tattoo removal
Henry Ford Allegiance Dermatology is welcoming new patients.
Meet the Henry Ford Allegiance Dermatology Team
Kate Viola, MD, MHS, FAAD, Dermatology Medical Director, is a graduate of Howard University College of Medicine, Washington, DC. She completed a fellowship and residency at Albert Einstein College of Medicine, Bronx, New York.
Helen D’Sa, DO, FAAD, is a graduate of Michigan State University College of Osteopathic Medicine. She completed an internship with Henry Ford Hospital and a residency at Pontiac Osteopathic Hospital.
Kathryn Fahlstrom, PA, earned a Master of Science in physician assistant studies from Grand Valley State University.
Henry Ford Allegiance Dermatology
4304 Page Avenue, Suite 200
Henry Ford Allegiance Plastic Surgery specializes in both cosmetic and reconstructive plastic surgery, including lower extremity trauma, face lift, rhinoplasty, liposuction, breast reconstruction and body contouring. Meet Plastic and Reconstructive Surgeon Vinh Nguyen, DO.
Dr. Nguyen earned his medical degree from West Virginia School of Osteopathic Medicine and completed a fellowship at Detroit Medical Center – Sinai Grace Hospital. His residency and internship took place at Mount Clemens Regional Medical Center.
Henry Ford Allegiance Plastic Surgery
2200 Springport Road, Suite 260
Jackson, MI 49202
Dr. Nguyen will join the spectrum of services of the Henry Ford Allegiance Health facility on Spring Arbor Road in spring 2017.
Henry Ford Allegiance Women’s Health is pleased to announce the arrival of obstetrician gynecologist Candice Gates, MD. Dr. Gates earned her medical degree from Michigan State University College of Human Medicine. She completed her residency in obstetrics and gynecology at Henry Ford Hospital in Detroit. Dr. Gates is a member of the American Congress of Obstetricians and Gynecologists.
“I am dedicated to providing knowledgeable, compassionate, and personable care for women at all stages of their reproductive life,” said Dr. Gates. “My goal is to provide individualized care and advocate for women’s health.”
Dr. Gates performs minimally invasive gynecological surgery, and treats patients for a wide range of conditions and concerns, including endometriosis, family planning and contraceptive counseling, sexually transmitted diseases, infertility and premenstrual syndrome.
Dr. Gates is welcoming new patients. Her practice is located at Henry Ford Allegiance Women’s Health, 3305 Spring Arbor Road, Suite 200, in Jackson. Patients can call (517) 205-7474 for an appointment.
One of the many advantages of joining forces with Henry Ford Health System is the many opportunities for clinical integration. Patients now have more options for receiving specialty care and improved access in areas that were once limited. Becoming more clinically integrated has also made it easier to recruit clinical staff as well.
In April we welcomed a member of the Henry Ford Medical Group, rheumatologist Donard G. Haggins, MD, to Henry Ford Allegiance Rheumatology. With services in high demand, Dr. Haggins has created greater access for patients in need of treatment.
“Having Dr. Haggins with us has already brought a great value by offering more scheduling options to meet the needs of our patients. Dr. Haggins offers the support needed in providing excellent and timely care for our community,” said Practice Manager Brittany Hubbard.
We are thankful another Henry Ford Medical Group rheumatologist, Ali Amin, MD, will arrive in November, to help meet the heavy demand for patient care.
Other examples of clinical integration include:
- Value Creation Teams, which include physicians, administrators and clinicians from HFHS and HFAH, are working together to identify opportunities to bring additional services for oncology, cardiovascular and NMS patients.
- Henry Ford’s prior experience with the Epic system has provided opportunities to learn and discover how we can use this new electronic health record to its best advantage at HFAH.
- Clinical Councils are reviewing policies and best practices to help determine how we can all do things better across a number of service lines.
- Jackson Health Network and Henry Ford Physician Network are both progressive in our work with community health, and now, we can collaborate to identify more ways to improve and deliver care efficiently.
“We’re working together with the intent of doing more here in Jackson to help limit the number of patients needing to leave our community for care,” said Henry Ford Allegiance Senior Vice President Medical Affairs and Chief Medical Officer Ray King, MD. “We look forward to further clinical integration in services, so that we can broaden patient choices and expand the scope of care we can provide to patients across this region.”
Starting January 1, 2017, Henry Ford Allegiance Health can enjoy the benefits of the Health Alliance Plan (HAP), a subsidiary of the Henry Ford Health System that provides coverage to individuals, companies and organizations. Founded in 1960, HAP partners with doctors, employers and community groups strive to improve the overall health and well-being of every community they serve. Much like Henry Ford Allegiance Health, HAP’s mission is to enhance the health and well-being of the lives they touch.
HAP in the Community
HAP is known for community giving and volunteerism. HAP’s charitable giving and community outreach focuses on health and wellness, youth, education, diversity, community development, arts and culture. Examples of upcoming events where you will find HAP this year: Michigan Institute of Urology (MIU) Men’s Health Event, and “Titanic: The Artifact Exhibition" at Sloan Museum in Flint, sponsored by HAP. Signature programs include water aerobics and Enhance Fitness (low-impact aerobics) classes that are free and open to the public. HAP also offers Ready, Set, Cook! classes that teach healthy cooking for kids.
With its focus on wellness and community enrichment, HAP will be a significant benefit to Jackson. To learn more about HAP, visit chooseHAP.org.
On July 1, 2016, Graduate Medical Education at Henry Ford Allegiance Health welcomed 34 new residents across six programs:
- Family Medicine had five incoming residents with 40% of the class composed of graduates from the Michigan State University College of Osteopathic Medicine.
- Internal Medicine greeted seven incoming residents.
- Emergency Medicine had eight trainees with 38% of the incoming residents composed of Michigan State University graduates.
- General Surgery had three residents starting in July with a 33% Michigan State University College of Osteopathic Medicine graduate ratio.
- Psychiatry welcomed three incoming residents.
- Traditional Internship accepted nine trainees with 33% of the class made up of Michigan State University College of Osteopathic Medicine graduates.