Lifeline Customers: Be Aware of Suspicious Activity
April 26, 2012
Jackson, Mich. — Allegiance Health has been made aware of two recent incidents, one in Adrian and the other in Jackson (Summit Township), involving men who are posing as Philips Lifeline representatives in order to gain access to customer’s homes. The imposter in Adrian identified himself as an Allegiance Lifeline representative, but was denied access to the home. In the case of the Summit Township customer, the imposter was invited into the home after saying he was a Lifeline representative sent to perform an equipment upgrade. These incidents have been reported to the Philips Lifeline national office as well as Summit Township authorities.
Allegiance Health partners with Philips Lifeline to make the Lifeline Home Response System available to customers through Allegiance Home Medical Equipment, 700 E. Michigan Avenue. Lifeline is designed to offer customers an immediate connection to help as needed, directly from home, 24 hours a day, seven days a week.
Allegiance wants to assure its more than 600 customers that our Lifeline representatives value the security of our customers and always wear identification and call ahead before arriving at a customer’s home. A letter will be sent directly to Lifeline customers who subscribe through Allegiance Health to alert them to the recent reports of suspicious activity and to remind them to routinely ask for identification before allowing any representative into their home.
If customers have a question, concern or suspect the identity of a representative, they can call Allegiance Lifeline Community Outreach Representative Robben Embury at (517) 788-4725 or call the Philips national office toll free at (800) 635-6156.