Allegiance Health

Physical Rehabilitation FAQs

• Q: How long will my appointment be?
  A: Evaluations typically last about an hour, and follow-up treatment sessions usually last between 30 and 45 minutes. Times vary according to the patient and the diagnosis. 
• Q: What should I bring?
  A: On your initial visit, please bring your prescription for therapy, insurance card, a list of your medications and allergies, and your driver’s license.
• Q: Does my physician have to order therapy? 
  A: Yes.  A physician’s order is required for you to receive occupational, physical or speech therapy services.
• Q: What should I wear to therapy?
  A: Wear comfortable clothes and shoes that allow movement and exercise.  Clothing will depend on the body part being treated; shorts are recommended for treatment of the hip and knee, and a loose fitting t-shirt or tank top is recommended for treatment of the shoulder. Hospital gowns and private treatment rooms are also available to help maintain your privacy.
• Q: Will my insurance be accepted? 
  A: Outpatient physical therapy services are covered by most insurances (such as Medicare, Medicaid and private insurance plans including HMOs. The number of visits allowed may be based on your condition, diagnosis and physician's orders. Since individual plans will vary, it is important for you to call your insurance company for details on your specific coverage.
• Q: Can I bring my child to my therapy sessions?
  While we prefer that you do not bring a young child with you to therapy, we realize there are times where this can’t be avoided. If you do bring your child, please bring books or a small toy to occupy him or her while you are receiving therapy. Due to our concern for safety, we can’t allow children to play on the therapy equipment.
• Q: Can my teenager come alone if I sign a release form?
  A: For the initial evaluations of all children under age 18, we would like a parent to be present. After that, 16- and 17-year-olds may attend therapy alone if they can drive and if their parents have signed a consent-to-care form. 
• Q: I have a co-pay for therapy. Will I need to pay it at each visit?
  A: Co-pays vary depending on specific insurance plans, so it is important for you to call your insurance company before your first therapy visit. Currently, we do not collect co-pays the day of your visit, but you will be billed later if your plan requires it. See more information on billing and payments »