Billing & Insurance FAQs

Allegiance Health is committed to helping answer your questions regarding insurance, billing and pricing. Below is a list of Frequently Asked Questions that will assist in providing you with basic information. If you have specific questions that are not addressed here, please call: (517) 788-4920.

The amount you owe depends on the benefit plan from your health insurance company. If you have health insurance, you should contact your insurance company directly to understand what your financial obligation will be. You may be asked to provide a procedure code (CPT), which can be obtained from your physician's office. Current Procedural Terminology (CPT) codes are five-digit codes used by all hospitals, physicians and insurance companies to identify a specific type of service or procedure.
We encourage uninsured patients to contact Patient Billing at (517) 788-4920 to see if they qualify for Medicaid, Medicare or any other type of financial assistance. Allegiance Health provides care to anyone who comes to us, regardless of their ability to pay. We have financial assistance programs that use the Federal Poverty Income Guidelines and State of Michigan Exempt Assets guidelines to see if patients can qualify for discounts. We encourage anyone with questions about the hospital bill to call our financial counselors in Patient Financial Services.
If you have health insurance and would like to know the amount of any copays, please contact your health insurance company directly.
Allegiance Health will bill your insurance company if you have given them the correct insurance information.

In addition to your hospital charges, you will receive other bills for physician's fees from your surgeon, anesthesiologist, pathologist or radiologist. Please contact those offices directly for charge information.

  • Anesthesiology: Anesthesia Associates, PC - (800) 303-7639
  • Radiology (test interpretation): Jackson Radiology Consultants, PC - (517) 783-2612
  • Pathology (lab test interpretation): Jackson Pathology Associates, PC - (800) 678-1861
  • Ambulance Service: Jackson County Ambulance (JCA) - (517) 787-4800
  • Home Health and Hospice Billing: Lakeland - (616) 428-2355
  • Physician Billing: Allegiance Health Employed Physicians -(517) 841-7490
  • Surgery: Contact your surgeon's office. If you have not selected a surgeon or need a referral, visit our Physician Finder

Charges are subject to change during the year. To establish charges, we consider many factors including:

  • the cost of providing staff, equipment, facilities, medications and other supplies
  • the amount of time our facilities and staff are involved in providing services
  • insurance company contracts
  • information provided by the Centers for Medicare and Medicaid Services, the federal agency that manages the Medicare and Medicaid program

Charges for these procedures are fixed rates and are revised annually. There may also be charges for dyes and supplies if a physician determines it is needed for your test. However, the charge provided does not include bills for physician's fees from your surgeon, anesthesiologist, pathologist or radiologist. They will bill you separately for their services. Please contact those offices directly for charge information. The amount you owe may be different if you have health insurance. You should contact your insurance company directly to understand which charges are covered.

  • Anesthesiology: Anesthesia Associates, PC - (800) 303-7639
  • Radiology (test interpretation): Jackson Radiology Consultants, PC - (517) 783-2612
  • Pathology (lab test interpretation): Jackson Pathology Associates, PC - (800) 678-1861
  • Ambulance Service: Jackson County Ambulance (JCA) - (517) 787-4800
  • Home Health and Hospice Billing: Lakeland - (616) 428-2355
  • Physician Billing: Allegiance Health Employed Physicians -(517) 841-7490
  • Surgery: Contact your surgeon's office. If you have not selected a surgeon or need a referral, visit our Physician Finder
In some cases, tests or procedures can be performed in the hospital or at the Allegiance Surgery Center. It costs less and can be more convenient to provide services in an outpatient setting. For this reason, the charges usually are less when there is an outpatient option.
After your insurance company has reviewed your hospital bill and paid or denied their portion (a process that can take several months), the hospital will bill you for your part of the bill. Your hospital bill will show charges for whatever your insurance does not pay. Most insurance plans require patients to pay part of their hospital bill. If you have questions about your insurance, please contact your insurance company.

Hospitals have ways to help their patients. If you need help, please call the hospital billing office at (517) 788-4920. Among the ways hospitals can help are:

  • Insurance Programs: Hospitals can help you apply for public insurance programs such as Medicaid and Basic Health. These programs may help you with your current bill and will help you pay for health needs in the future.
  • Payment Plans: If you need to pay your bill over time, we can usually help you set up an appropriate payment plan.
  • More about our Financial Assistance Program
Many doctors, ambulance companies, and labs are separate businesses from Allegiance Health and have their own billing and account procedures.
Hospitals often consult with specialized doctors as part of caring for patients. Often these specialists are sent items such as lab tests or X-rays for their expert review. You will receive a bill directly from those doctors for their work.
Call the Allegiance Health Business Office between the hours of 8 a.m. and 5 p.m. at (517) 788-4920.
Healthcare value refers to a combination of quality and cost. Allegiance Health strives to continually provide high quality care that is efficient and cost-effective.
The answer is complex. As with any business, hospitals must attempt to cover their expenses by charging for their services. But with hospitals the cost of providing services includes many necessary and costly items that do not readily come to mind when most of us think about our care. We take it for granted that the hospital is there 24 hours a day, 7 days a week. Likewise, we have come to expect that hospitals will have all of the latest technology that could possibly be needed for our care. And we expect that the people caring for us are highly trained, highly skilled professionals. Finally, although we seldom think about it, the health care world is unique in that those who can pay for the services they use are asked to help pay for the care of others who cannot or will not pay.
Hospice has a strong bereavement program with a full-time bereavement counselor who follows up with all hospice families. We maintain contact with families for 13 months following the death of a loved one. Regular phone contact, support groups and monthly newsletters are available for anyone choosing to participate. More intensive one-on-one counseling is available when hospice personnel determine there’s a need. Allegiance Hospice also offers free bereavement groups and support for anyone in the community experiencing the death of a family member, friend or co-worker.
We are dependent on our volunteer program, which currently includes approximately 120 volunteers. All volunteers participate in a training program that helps them understand our hospice program and helps them to find their niche. Patient care is only one of many roles available to hospice volunteers. If you’re interested in learning more about volunteering for Allegiance Hospice, please call the volunteer coordinator at (517) 841-6982 or (888) 821-3256.

 

Severe chest pain is not always present with a heart attack, especially for older adults, people with diabetes and women. They may experience sudden shortness of breath, coughing, dizziness, fatigue or weakness. Don’t take a chance. Call 9-1-1.