Patient Representative

If you have questions, suggestions, concerns or complaints about your care, or if you believe you have been mistreated, denied services or discriminated against in any way, please contact a Patient Representative at (517) 788-4740 (or ext. 4740).

You can freely voice complaints and recommend changes without being subjected to coercion, discrimination, reprisal or unreasonable interruption of care, treatment or services. If concerns arise outside normal business hours, please contact your nurse.

If you are not satisfied with our response, you may file a formal grievance. A Patient Representative is available to assist you with that process.

You should also be aware that you can lodge a complaint directly with the Michigan Department of Consumer and Industry Services, Bureau of Health Systems, P.O. Box 30664, Lansing, MI 48909, or by calling (800) 882-6006.

You may also report a complaint directly to the Joint Commission by calling (800) 994-6610 or mailing:

Office of Quality Monitoring
Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL  60181

If you would like more information, please call the Patient Representative at (517) 788-4740 (or ext. 4740). 

If you are a smoker, it’s important for you to understand that smoking slows recovery and increases the risk of problems. Several weeks prior to surgery, talk with your health care provider if you need help quitting.