Patient Representative

If you have questions, suggestions, concerns or complaints about your care, or if you believe you have been mistreated, denied services or discriminated against in any way, please contact a Patient Representative at (517) 788-4740 (or ext. 4740).

You can freely voice complaints and recommend changes without being subjected to coercion, discrimination, reprisal or unreasonable interruption of care, treatment or services. If concerns arise outside normal business hours, please contact your nurse.

If you are not satisfied with our response, you may file a formal grievance. A Patient Representative is available to assist you with that process.

You should also be aware that you can lodge a complaint directly with the Michigan Department of Consumer and Industry Services, Bureau of Health Systems, P.O. Box 30664, Lansing, MI 48909, or by calling (800) 882-6006.

You may also report a complaint directly to the Joint Commission by calling (800) 994-6610 or mailing:

Office of Quality Monitoring
Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL  60181

If you would like more information, please call the Patient Representative at (517) 788-4740 (or ext. 4740). 

Is joint pain affecting your quality of life? Take this free online health risk assessment to find out. You’ll be able to estimate your personal joint pain and identify risk factors that you may be able to improve.