ED & Express Care Consolidation
Allegiance Health has consolidated its Emergency and Express Care services into one centralized location within the hospital’s Emergency Department. Below are answers to some frequently asked questions regarding the consolidation. You can also learn more here.
Allegiance Express Care will be closed as of Friday, April 18.
We always strive to provide the right care in the right place, and in the most cost efficient manner. We believe our new model accomplishes these goals more effectively than our current practices. Whether a patient needs emergency care or urgent care, they will come to the same place. Our clinical team will then determine which level of care is required. If urgent care is needed, patients will have the advantage of receiving care through the streamlined process we have set up specifically for this purpose. This model best serves patients, and because it is more efficient, it also allows the hospital to care for the patient more cost effectively.
- Around the clock care is available, every day of the week, including holidays
- Pharmacy located directly across the Emergency Department lobby
- Expanded, experienced care team of physicians, nurses and support staff
- Free valet parking available, as well as a secure, covered visitor parking deck
- Streamlined admittance to the hospital when needed
- Pediatricians available for consultations around the clock
Yes. You can come to the Emergency Department with sprains, broken bones, flu symptoms, ear aches, and all other reasons you’d come in for non-emergency care.
We understand you want to move through your care experience as quickly as possible when you are sick or injured. We have added rooms and streamlined our processes to reduce wait times while still ensuring all patients receive safe, prompt and appropriate care.
Billing is tied to the location of care. Currently, patients being seen at Express care are billed differently than those at the Emergency Department. Under the new plan, patients will be seen in the Emergency Department, receive the benefit of 24/7/365 access to care, an on-site pharmacy, and secure/covered parking. They will be billed for an Emergency Department visit. This means patients may have higher co-pays for these enhanced services. The amount a specific patient will pay depends on their insurance provider, so it’s not possible to provide exact numbers.
We are open and ready to help you 24 hours a day, seven days a week, including holidays.
Free valet parking is available at the Emergency Department entrance during these hours:
- Monday – Friday, 7 a.m. – 10 p.m.
- Saturday & Sunday, 10 a.m. – 7 p.m.
Free, secure, covered parking is also available 24 hours a day in the Visitor Parking Deck next to the Emergency Department.
Our approach in these situations is to find positions for the staff being affected. This change will affect approximately 20 staff members. We have a sufficient number of openings in the organization for each of these people to have an opportunity to be redeployed.