Pediatric Unit Expectations
What You Can Expect From Us
- Provide quality and compassionate care for your child and your family.
- Provide an environment that is safe and secure.
- Always introduce ourselves.
- Treat you and your family with respect and confidentiality.
- Answer questions about your child’s care quickly, correctly and honestly.
- Listen, value your input and include you as part of the team.
- Provide clean surroundings for your child.
- Provide play activities for your child, including bedside toy activities and access to the playroom when possible.
- Provide sleeping arrangements for one parent or guardian to stay with your child overnight.
- Supply your child with special services, as needed (for example, a dietitian or chaplain).
What We Would Like From You
- Ask questions about your child’s illness and medical treatment.
- Inform us of any special needs your child may have, such as dietary and sleeping needs.
- Alert us to problems so that we might make your child’s stay more comfortable.
- Alert us if your child is in need of pain relief or has discomfort of any kind.
- Allow us to assist you when you need help.
- Label things from home (such as, blankets, pillows, games, bath items) and help keep the room neat.
- Remove personal items from the shower or tub rooms after your use.
- Respect hospital policies that are for the safety of your child and others.
- Be considerate to other patients and visitors and respect the visitation policy.
- Keep the noise level down (especially at night) so that you will not disturb other patients.
We understand that having a child hospitalized may be a very stressful time for the family. Our pediatric team will do everything we can to be helpful and supportive during this time.