Pediatric Unit Expectations

What You Can Expect From Us

We will...

  • Provide quality and compassionate care for your child and your family.
  • Provide an environment that is safe and secure.
  • Always introduce ourselves.
  • Treat you and your family with respect and confidentiality.
  • Answer questions about your child’s care quickly, correctly and honestly.
  • Listen, value your input and include you as part of the team.
  • Provide clean surroundings for your child.
  • Provide play activities for your child, including bedside toy activities and access to the playroom when possible.
  • Provide sleeping arrangements for one parent or guardian to stay with your child overnight.
  • Supply your child with special services, as needed (for example, a dietitian or chaplain).

What We Would Like From You


  • Ask questions about your child’s illness and medical treatment.
  • Inform us of any special needs your child may have, such as dietary and sleeping needs.
  • Alert us to problems so that we might make your child’s stay more comfortable.
  • Alert us if your child is in need of pain relief or has discomfort of any kind.
  • Allow us to assist you when you need help.
  • Label things from home (such as, blankets, pillows, games, bath items) and help keep the room neat.
  • Remove personal items from the shower or tub rooms after your use.
  • Respect hospital policies that are for the safety of your child and others.
  • Be considerate to other patients and visitors and respect the visitation policy.
  • Keep the noise level down (especially at night) so that you will not disturb other patients.

We understand that having a child hospitalized may be a very stressful time for the family. Our pediatric team will do everything we can to be helpful and supportive during this time.

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