What You Can Expect From Us

We will...

• Provide quality and compassionate care for your child and your family.
• Provide an environment that is safe and secure.
• Always introduce ourselves.
• Treat you and your family with respect and confidentiality.
• Answer questions about your child’s care quickly, correctly and honestly.
• Listen, value your input and include you as part of the team.
• Provide clean surroundings for your child.
• Provide play activities for your child, including bedside toy activities and access to the playroom when possible.
• Provide sleeping arrangements for one parent or guardian to stay with your child overnight.
• Supply your child with special services, as needed (for example, a dietitian or chaplain).

What We Would Like From You

Please...

• Ask questions about your child’s illness and medical treatment.
• Inform us of any special needs your child may have, such as dietary and sleeping needs.
• Alert us to problems so that we might make your child’s stay more comfortable.
• Alert us if your child is in need of pain relief or has discomfort of any kind.
• Allow us to assist you when you need help.
• Label things from home (such as, blankets, pillows, games, bath items) and help keep the room neat.
• Remove personal items from the shower or tub rooms after your use.
• Respect hospital policies that are for the safety of your child and others.
• Be considerate to other patients and visitors and respect the visitation policy.
• Keep the noise level down (especially at night) so that you will not disturb other patients.

We understand that having a child hospitalized may be a very stressful time for the family. Our pediatric team will do everything we can to be helpful and supportive during this time.